What is Field Service Management (Wikipedia definition):

Field service management (FSM) refers to the management of a company’s resources employed at or in route to the property of clients, rather than on company property. Examples include locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting and other back-office systems. FSM most commonly refers to companies who need to manage installation, service or repairs of systems or equipment. It can also refer to software and cloud-based platforms that aid in field service management.

Why Service Contractors are adapting a FSMNM solution

Companies are using mobile computing to improve communication with the field, increase productivity, streamline work processes, and enhance customer service and loyalty. Field service software can be used for scheduling and routing optimization, automated vehicle location, remote vehicle diagnostics, driver logs and hours-of-service tracking, inventory management, field worker management and driver safety. Mobile software may use databases containing details about customer-premises equipment, access requirements, and parts inventory. Some field service management software integrates with other software such as accounting programs.


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Mobility can:

Provide real-time analysis of mobile work status.

Increase first-time-fix rate.

Reduce overhead or administration costs of paper-based field service management and data entry.

Preserve e-audit trail for full regulatory compliance.

Increase productivity.

Shorten billing cycles.